Is Customer Service Dead?



A client recently walked into a department store, money in hand ready to buy himself a suit. The purchase was to coincide with an event he was hosting to attract investors to his business venture. He was a little apprehensive because he was dreading the barrage of sales staff he thought he would be confronted with and he was sure they were going to lead him to the bigger man’s suiting (after all, he had put on a few kilograms since becoming a dad), or coerce him into a suit he didn’t want to buy. Admittedly he didn’t go in with the best mindset because as you know, what you think is often what you attract.


A curious thing happened that day to change his opinion of the shopping experience. He waited and waited and did not get served by a single soul. Not one person would attend to this man!

A one off incident or a common occurance? I too have been on the receiving end of bad or totally nonchalant service by people who are apparently paid to do just that…serve!


I get it: with the advent of online shopping we have stumbled upon a new phase of retail ,a new frontier, but have we let the whole notion of providing a service in exchange for goods go down the drain? Has the click and pay revolution of online retailing heralded the death of the true shopping experience, where customer needs were tended to and products were found according to the individual?

Customer service is in my opinion the most important differentiator to set the retail stores apart from the online store. If only retailers harnessed this resource and used it to provide the ultimate shopping experience we rarely get to experience in todays malls.


Maybe their loss is my gain!


As a bespoke label our greatest asset is the ability to go over and beyond what the customer can expect in a retail experience. We are almost obliged to give the customer what shops often can’t provide. At Sixborn, we help people achieve their goals of looking great through tailor made clothing and styling tips, which makes me, as Creative Director feel amazing and hopefully it will make them feel that way too.


So if you want to experience some of that old-school customer service and enjoy the shopping experience that you are missing, contact Sixborn for truly personalised and unique service, tailor made for you!


From Jay Z to Mad Men: Rock it out in Tailor Made Suits


These days it seems that everyone is wearing a suit. Turn on the T.V and what do you see? Suits! Walk around the CBD at 5 pm, again suits! Turn on the radio they’re even singing about suits!

Donning a suit is so hot right now. It seems that the Mad Men phenomena has really turned the concept of men’s fashion on its ears. What was considered old, stuffy and antiquated, like the Octomum’s contraception cupboard, has suddenly, apparently and without reason, become cool.

Justin Timberlake, Jay Z, P Diddy or Puffy  (whatever his current name incarnation) have taken to wearing a dapper two-piece superfine like the proverbial ducks to water. It’s as if they have traded in their rock star passport for a more gentrified life.  Not that I’m complaining, being a suit designer and all!

These rock ‘n roll “friends” have helped catapult the status of the suit to a “must have” item in every man’s wardrobe and along the way have given a bit of street cred to their personal tailors. Personal tailors?  Well yes, any self-respecting A-listers wouldn’t be caught dead sporting some ‘off the rack’ suit. They are enlisting the help of a tailor and experiencing the benefit of having a suit that is tailor made to fit perfectly to their body.

Having a suit that is tailor bespoke has more to do with empowering than it has to do with expenditure. A good tailor made suit can cost you upwards of $800, but the return on that investment is immeasurable. I have  worked with men on the cusp of landing that big opportunity. In order to set themselves apart they took a leap of faith and sought out the services of a qualified tailor. They empowered themselves to be the best they could be and this investment paid off.

Let’s not get carried away, a tailor can’t raise people from the dead. He isn’t a miracle worker. What he is though is someone who can take what’s there and highlight the best parts. With a bespoke suit you may even discover that person inside you thought never existed.

Simply put, a tailor made suit can be a reflection of who you are, how you see yourselves, and how you would like others to see you. If you want to set yourself apart from the pack then I suggest you find yourself a tailor and get set to run with the wolves.

Sixborn love the guys at  Tie The Knot. Amazing Ties. An amazing reason to buy amazing ties. Check them out:


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Wedding Do’s

Renting a suit for your Wedding is like trying to impress the chicks in your sweat pants.
It can be done, but not advised.
Step out from the mundane suit rental merry-go-round, and get yourself fitted for a hand tailored suit in the finest fabrics, delivered to your door.
Why should the Bride have all the fun?
If she is going to spend her life savings on a dress that she will only ever wear for a day, then its only fair that you get to spend some of your hard earned coin on a suit you will have for your life.
James Bond (Sean Connery not the other fluff balls), or George Clooney, the choices are endless, but a great hand crafted suit will make you feel like a star on the most important day of your life.

Do yourselves a favour, check out Sixborn, and run with the wolves!

Baby Its Cold Outside

When the days get shorter and the wind howls around at your ankles, its time to dust off the winter jackets and scarves, and leap into a new season.

I find it difficult to leave the sunshine and warmth behind, but i will tell you one thing that makes the transition a little easier, that is, shopping! Im talking about the kind of shopping that helps to boost your wardrobe, and add to the clothes you purchased last season. Nothing helps you face a dreary day more easily than some new items of clothing. A simple scarf, or a new pair of shoes, can really make a difference.

Check out the new shapes or colours in the stores at the moment, and try no to be swayed by the ever youthful shop assistants who will tell you that stuff you dont like or dont want is this season’s “must have”. Check out the magazines at the begining of the new season and whatever attracts the eye as desirable is the kind of stuff you should look out for at the shops. But dont be fooled, because the stuff in magazines is styled to within one inch of its life and can look very different in the flesh. You will need to go in and check out the new styles and colours and get into the changerooms to try stuff on. The more you try, the closer you will get to knowing what looks good and what you prefer to see yourself in.

I have said it before, but knowing how best to adorn our bodies is not a blessing bestowed on us at birth. It is like a muscle that needs constant training to glisten in the light. The more you exercise it, the more it will return to you. Dont be detracted by all these well dressed buffoons in the street, you too can look just as well dressed if you took a little time every now and again and go shop.

Shopping at the stores is also very helpful, because if you ever need to purchase clothing online, knowing the cuts and colours reduces the wasteful situation of ordering something that you never had any business in wearing! Allow your mistakes to help you make better decisions in the future. There is nothing worse than having to live those fashion disasters over and over through photos.

So as the new season whispers your name on the cold winds, get out there and find your style. Once the depths of the short days come into play the only person who will be smiling and looking sharp will be you!

Sometimes the clothes, do not make the man


Clothes don’t make the man, but they can sure make him look more appealing


There are lots of rules and a lot of chat about what you should and shouldn’t wear, (and most of them should be heeded), but I find that a true sense of style comes from a lot of self confidence.

I’m talking about the sense of self that comes from inside, and permeates through your skin.

Gucci, Prada, Fendi or Sixborn,to name a few, aint worth a pinch unless you feel good about yourself before you put them on your body. See, it’s not what you wear, but how you wear it.

There are lots of label clad cowboys out there who make expensive clothes look like cheap knock-off’s. The thing is that these cowboys think that the labels they wear are making into a better person or a more desirable person.

Sorry boys, thats like thinking you can attract a soulmate by flashing your credit card!!

It just doesn’t work like that! Style comes from appreciation of self, and how best to adorn that self. It’s about mixing and matching designs and cuts until you find the things that make you feel like you’re representing who you really are.

It’s not about spending big to be more flashy, it’s more about spending smart and appreciating the craftmanship or design value in the clothes.

What you present on the outside, is really a reflection of what is going on inside


So the next time your about to go out on the town, look in the mirror and appreciate the person standing in front of you, and then feel what u would like to wear.

It will make a world of difference to the way you and others see you.

Before he speak his suit bespoke

Perfect Fit

Dressed smart like a London bloke. Before he speak his suit bespoke.’
Kanye West, American Boy.

The infinite wisdom of Kanye West does not end at who should have won the ‘Best Video’ category at the VMA’s.

He knows that slick suits – perfectly tailored to your frame – are rapidly becoming a male necessity.

Don’t believe Kanye? Then cop this. A highly scientific study conducted by my judgemental friends and I confirms: men are more attractive, more confident and stand taller in well-tailored suits.

So, how do you know what to look for when taking the plunge into custom made threads?

I’ve got three words for you: Cut. Is. King.

Transformers are so retro-cool-right-now, but your suit jacket shouldn’t make you look like one. Cross your arms over your chest (go on, give yourself a man hug) when trying your jacket. If you have just enough room to move comfortably, you’ve found a winner.

Here’s three more words to remember: baggy is bad. MC Hammer rocked the look in the 80’s but he that was just an embarrassing blip on the pop-culture radar. Besides, he’s broke now. But be careful – go too far the other way and you could be having your own David Bowie moment. And it’s not great for the manhood, man. Your trousers should fit comfortably in the waist and thighs. They should give you flattering but not revealing ‘shop frontage’. And, when it comes to length, remember what Jane Austen would say: ankles are unsightly.

If you love the pants get a second pair made. You won’t regret it.

Choose the best fabric you can afford. The higher the grade of fabric, the longer it will last and the better it will feel. Simple as that. Not sure what you like? Just give the fabrics a ‘rub test.’ Feels good? It probably is.

Choose an unconventional lining colour to make the suit your own. Grey with purple. Navy with orange. It will make you feel dangerous when people get a tantalising peek of your ‘inner lining demon’, you dirty dawg.

The shirt you choose is just as important as the suit. Nothing bought in plastic wrapping and stacked on shelf of sale items should touch your skin. Apply the same rules of fabric and cut to a shirt as you would a suit. But be playful. Choose a fabric that expresses your individual style. A well fitted shirt can shred kilos from your frame, define a waist and sharpen your shoulders. If you’re not sure what looks best – ask your experienced tailor.

So you’ve nailed the suit, shirt and tie. You’re feeling good about yourself, aren’t you? Walking taller? Strutting even? Well stop right there. Because nothing spoils a look like a peek of white sports socks or scuffed shoes. It’s all in the detail, darlings. Invest in a smart pair of dark socks, and give your shoes a spit and polish before click clacking your way down ol’ business town.

And finally, when it comes to neck ties, there is only one golden ‘do not wear under any circumstances’ rule. Novelty ties, I’m looking at you.

Custom made suits are timeless and are a forever reliable way of making a man look a million bucks. Go on, make Kanye proud.
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